Returns/Exchanges & Policies
Though we will settle for no less than the best to provide you with the best fitting uniform, we understand that problems can arise. Please see below for our policies incase you have an issue with your purchase.
- Order Number
- Email/Phone Number (incase we have further questions)
- Clear photo of defect
- Brief description of issue
Upon approval, shipping information will be provided. Customer will NOT be responsible for shipping if there is a manufacturer defect.
Normal wear and tear of garment, neglect, or improper use/fit will not be warrantied by Green Buffalow.
Returns & Exchanges
We want you to be completely satisfied with your purchase! We will accept returns and/or exchanges within 7 days after receipt of item(s). All items must be unused, have tags attached and be in original packaging. Returns are subject to a 25% restocking fee and shipping will NOT be refunded. If there is an error on our part, there will be no restocking fee and shipping will be covered.
Before purchase, please check our Sizing Guidelines for Proper Fit to determine correct size to purchase. If you need help determining the best fit for you, please contact our Fit Specialist at firstname.lastname@example.org and one of our Fit Specialists will help you personally. If there is an error on sizing purchase, please contact email@example.com. We will allow a one time exchange (free of charge) and we will ship the proper size to you as soon as the item is in stock, less shipping costs.
To begin a return or exchange, please send the following to firstname.lastname@example.org:
- Order Number
- Email/Phone Number associated with order
- Reason for return or the item(s) you would like to exchange for
Shipping times are estimated dependent on current inventory. If items are in production, we estimate 10-12 weeks from start of production. Please note that due to COVID-19 shipping times could be delayed beyond the initial 10-12 weeks. We will do everything we can to stay as close to ship dates as possible.
Currently shipping to US and Canada. If you are interested in our products, please contact email@example.com and we will verify shipment to your country.
FR Masks are NOT returnable or refundable due to the nature of the item.
All fabrics and notions used in shirt and pants are NFPA 1977 certified materials.